The ABC’s of Supervising Others

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The ABC’s of Supervising Others - 2 Day Course

This course has been designed to build confidence for supervisors by providing comprehensive training that covers the key aspects of management and forms a solid foundation for your career.

Course Aims

Gain more confidence in managing relationships with your team. Understanding of the key responsibilities and expectations of management and have the practical tools to fulfil these needs.

You will learn:

· Leadership, observation and communication skills

· How to develop your team and therefore boost confidence

· Handle difficult situations with individuals and take corrective control.

Course Outline

• Introductions and personal objectives
• Knowing what is expected of you
• Transactional v transformational leadership
• Situational leadership
• Recognising individual capabilities and contributions
• Become a good observer
• Maintaining relationships with friends you now supervise
• Your leadership skills - SWOT analysis
• Communication challenges
• Barriers to effective communication
• The communication skills you need
• Questioning skills and active listening skills
• Aspects of body language
• Learning to say “no”
Day 2
• Linking situational leadership and communication skills
• Smart objectives
• Performance checklist
• Stakeholder analysis
• Influencing your team, peers and your boss
• Conflict situations
• Levels of conflict and analysing your conflict style
• Resolving conflicts
• How to stand up for yourself
• Establish a daily routine
• Lead by example
• Deal with problems immediately
• Ask for help when you need it
• Review and personal action plans

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