Microsoft Outlook Level One
1 or 2 day course depending on experience and requirements

This course is designed for anyone new to Outlook as well as people who are using Outlook but are not confident in using all of the available features. At the end of the course the learner will be able to create and manage messages, tasks, notes and calendar entries.  During the course the learner will practice their skills with skill reviews and exercises. An evidence of learning form will be completed during the course and verified by the trainer. This can be used to prove competency in the areas covered by the learner. A certificate of completion will also be issued.

• Understanding the Outlook Interface
• Using and Customising the Main Menu
• Improving Efficiency: Using Shortcut Menus and Keys
• Understanding and Using the Toolbars Available
• Opening, Printing and Editing Messages
• Replying, Forwarding and Re-sending Messages
• Improving Efficiency: Organising your Messages
• Using the Address Book to Send Messages
• Adding Attachments and Inserting Hyperlinks into Messages
• Use the Draft Folder to Store Messages
• Create Appointments using the Outlook Calendar
• Customise your Outlook Calendar
• Add a Contact and Create Distribution Lists
• Improving Efficiency: Create, Edit and Manage Tasks
• Creating and Editing Notes
• Setting Up and Editing your Journal
• Customising how to View your Tasks, Notes and Journal
• Configuring the Out of Office Assistant
• Recalling messages Sent in Error

Microsoft Outlook Level Two
1 or 2 day dourse depening on experience and requirements

This course is designed for delegates that are confident in using all of the basic features of Outlook covered in our Level One course. At the end of the course the learner will be able to manage their outlook data more efficiently, interact with other team member and colleagues calendars, manage security settings and use the advanced Outlook features.  During the course the learner will practice their skills with skill reviews and exercises. An evidence of learning form will be completed during the course and verified by the trainer. This can be used to prove competency in the areas covered by the learner. A certificate of completion will also be issued.

• Improving Efficiency: Creating Personal Folders and Changing their Properties
• Managing Data: Auto and Manual Archive
• Importing and Exporting Data
• Creating and Publishing Custom Forms
• Viewing a Colleagues Calendar to Schedule a Meeting
• Assigning Tasks to Team Members and Receiving Tasks
• Creating, Viewing and Posting a Public Folder
• Faxing from Outlook
• Setting Up Digital Signatures and Encrypting Messages
• Using the Free and Busy Calendar Service
• Setting up the Business Contact Manager
• Using the Business Contact Manager to Create, Remove and Share a Database
• Generate Reports from Outlook
• Link Messages to Records and Setting up Email Auto-Linking
• Creating, Editing and Viewing an Opportunity

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