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Effective delegation is a key management skill but one that many managers and supervisors find difficult to achieve successfully. Good delegation can build a successful and high performing team, develop individuals, improve morale, save you time and allow you to focus on achieving objectives and priorities. Ineffective delegation, or no delegation causes frustration, confusion and leads to poor time management and inefficient working practices.
This course will equip you with the knowledge and skills to delegate effectively in the workplace.
COURSE OBJECTIVES
Course participants will learn:
• What delegation is
• To self assess their current delegation style & to develop a personal action plan
• Advantages & disadvantages of delegation for the organisation, the manager & the individual
• When to delegate and who to
• Levels of delegation
• The key steps to effective delegation, including the “delegation meeting” & delegation feedback
COURSE OUTLINE
Advantages and Disadvantages of Delegation
Self-Assessment
Definitions
When and How to Share the Load
When to Delegate and When to Do It Yourself
Picking the Right Person for the Job
The Delegation Meeting
Defining Expectations
Describing the End Result and the Measures
Directing the Performer
Turning a Task into a Challenge
Communication Skills
Check for Understanding
Uncover Concerns
Potential Delegation Problems
Monitoring Delegation
Delegation Checklist
Giving and Receiving Feedback
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