Communication Skills

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Communicating Confidently - 1 Day Course

Verbal communication skills are essential in today's business environment both formally and informally. Whether in a meeting, 1-2-1, addressing a colleague or making a presentation, this course provides you with the skills to home in on issues, organise ideas, reduce preparation and response time and handle awkward questions.

Objectives

This practical course will dramatically improve your oral communication skills, enabling you to get your point across concisely, persuasively and memorably.

You will learn:

· To speak with more confidence and listen carefully to build rapport

· Analyse and utilise body language to your advantage

· Steer conversations and influence people

· Have the confidence to make more of an impact on your audience.

· Enhance your professionalism at work

Course Outlines

• Introductions and personal objectives
• Defining good communication
• What are the characteristics of a good communicator?
• Discovering your own communication style
• The communication process
• Being aware of and removing communication barriers
• The power of positive language
• Questioning techniques
• Listening techniques
• Giving and receiving feedback
• Approaches to interpersonal relationships
• Using your body language for impact
• Developing rapport
• Developing assertiveness
• Review and personal action plans

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