Coaching is one of the most effective methods of enhancing performance. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. A good coach leads highly productive teams who are keen to learn new skills and as a result significantly increase the cost effectiveness and efficiency of their department/ organisation.
• What is Coaching?
• Coaching, Managing, Leading
• Your Role as the Coach
• Learning Styles and the Coach
• Learning Styles and the Coachee
• Conditions for Coaching
• Communication Skills for Coaching
• Communication – Where Can I Improve?
• Barriers to Communication
• Coaching Skills – Effective Questioning
• Coaching Skills – Active Listening
• Non-Verbal Communication
• The Coaching Model
• STAR Model - Giving and Receiving Feedback
• Review and Personal Action Plans
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