Business Writing Skills

This course is suitable for administrators, managers, customer service teams or anyone who produces professional business letters or documents.   The course can be used to ensure that all company employees use consistent company styles, layouts and fonts.  The course can be customised to suit your requirements.

• To understand different writing styles
• To develop written communication skills
• To recognise the importance of clear, concise writing
• To recognise the importance of spell checking and proof reading

• To produce clear, concise and professional documents.  You will find it invaluable if you work in a role which demands that you write well, such as marketing, PR, communications, customer services or secretarial support.

Course Outlines

• Advantages of written communication
  
• Why do we fear writing?
  
• What are the reasons we must write?
  
• Will my writing be clear to the reader?
  
• Choosing the right words
  
• When to add, delete or substitute words
  
• Eliminate words that could offend
  
• Rating the fog index
  
• Ways to eliminate wordiness
  
• Active instead of passive voice
  
• Using words more economically
  
• Acronyms - using them to save space/increase readability
  
• What, where, when, why and how
  
• Empathy with the reader
  
• Obeying the rules of grammar, spelling and punctuation
  
• Common punctuation problems
  
• Common spelling errors
  
• Spell check isn't perfect
  
• Subject-verb agreement
  
• Errors in pronoun usage
  
• Using jargon
  
• Proofreading
  
• Reviewing your document
  
• Putting it all together
  
• Format for today’s letters
  
• Review: your top ten writing challenges
  
• Personal action plans and evaluations

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