Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. What’s holding you back? To move forward with confidence you need to cultivate positivity and self-worth. You need to understand the balance between aggression and submission and use assertive behaviour to get what you want.
• Introductions and personal learning objectives
• Building your self esteem
• Positive first impressions• Presenting clear messages
• Setting boundaries for others
• Putting others at ease
• Increasing self confidence
• The power of thought
• Developing rapport
• Asking for what you want
• Saying "no" assertively
• Communication – what it is and what are the benefits
• Recognising your communication style
• Interpersonal communication skills
• Connecting with people
• Handling difficult people and situations
• Moving awkward situations forward
• Managing conflict
• Review and personal action plans
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